Shipping policy

Thank you for shopping with Mettle Labs. This Shipping Policy explains how and when we ship your order. By placing an order with us, you agree to the terms below.

Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM ET or on weekends and holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

During launches, promotions, and peak periods, processing may take slightly longer. We'll always do our best to get your order out quickly.

Shipping Rates & Free Shipping

  • Free standard shipping on all U.S. orders over $30.
  • Orders under $30 are charged a flat shipping rate, calculated and shown at checkout.
  • Any applicable taxes are calculated at checkout.

Estimated Delivery Times (U.S.)

  • Standard: 3–7 business days after processing
  • Expedited: 2–3 business days after processing (where available, selectable at checkout)

Delivery times are estimates, not guarantees, and begin once your order has shipped — not when it's placed.

Subscription Orders
If you're on a subscription, your recurring orders are processed and shipped automatically based on your selected delivery schedule. You can manage, skip, pause, or cancel upcoming shipments anytime from your account. Recurring orders are subject to the same processing and delivery times above.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update. If you haven't received tracking within [5] business days of ordering, contact us at support@getmettlelabs.com.

International Shipping
[We currently ship within the United States only. / We ship to select international destinations.] If you are ordering from outside the U.S., you are responsible for any customs duties, import taxes, or fees charged by your country. These are not included in your order total and are collected by your local customs authority. International delivery times vary and may be affected by customs processing.

Shipping Delays
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control. Once we hand your order to the carrier, title and risk of loss pass to you.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to us due to an invalid address, we'll reach out to arrange reshipment (additional shipping charges may apply).

Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you can't locate your package, please check with household members and neighbors and allow 1–2 days, as carriers occasionally mark packages early. If it still hasn't arrived, or if it arrives damaged, contact us at support@getmettlelabs.com and we'll help make it right.

Questions
For any shipping questions, reach us at support@getmettlelabs.com.